alt Hacker NewsI don't use gmail but often get an LLM to write certain emails. The benefit is that it can pull in context and typically one-shot the email without me prompting it at all.
For example, a tenant emails me about some issue relating to a specific property. It can go through my leases, find the right one, check other emails to see I ordered a new appliance to that specific address, track shipping/install, all that, then reply appropriately.
I think your example is just customer support and not something that requires a personal touch anyway. Like your tenant doesn't care about your tone in that context, just the information. (It does seem like email is the sub optimal channel for this task anyway).
But if you're writing to someone with the intention of communicating personally, using AI anyway shows a lack of effort.