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ilamontyesterday at 6:09 PM2 repliesview on HN

If you think that's bad, 5 years ago you had to call someone on the phone to cancel NYT subscriptions (the boiler room retention script always gave you an option to extend at the cheaper rate, but it was a pain to have to go through the motions). IIRC new consumer laws at the state or local level ended that practice.

I'm still paying the NYT intro rate ($4 a month billed annually) and on day 364 go to the account page to cancel my subscription before it resets to the "official" rate. Sure enough, they let you stay at the cheap rate if you tell them you'll walk.

Works for telcos and Adobe, too.

As for alerts and notices you can't unsubscribe from: filter or spam.


Replies

lostloginyesterday at 6:20 PM

> If you think that's bad, 5 years ago you had to call someone on the phone to cancel NYT subscriptions

I was gifted a subscription and clicked cancel on it in January out of concern it would roll over.

It still rolled over and the person who gifted it had to call them, repeatedly, from New Zealand and spent ages on the phone (at their cost).

baloziyesterday at 7:10 PM

I gave up on and unsubscribed from the Times about 20+ years ago. Even back then the unsubscribe process was painful. I guess nothing has changed.