> makes you call and talk to a person during limited business hours
I unsubscribed a couple years ago. It was a click on the website. (Just checked. Cancelling online without talking to anyone is still an option.)
If you read one more sentence further:
> I've been told they have stopped this predatory practice due to some newly passed laws or something, but they did not stop their predation due to their own values.
I unsubscribed ~7 years ago and was forced to call a person. It depends on where you live, I remember reading at the time that California residents could unsubscribe online, but everyone else was forced to call. They then forced you to convince a phone operator that you really wanted to cancel. They may have changed it due to changing legislation, or maybe you live in an area with better laws.