And don't forget that they have BILLIONS of dollars and can't figure out how to get a decent support or public communications system setup.
It’s much cheaper to not offer any support than to offer support. It’s intentional.
It’s important to keep in mind that the less money a company spends, the more profit they make when analyzing their operations.
Don't confuse things. It's not "can't figure out", it's "don't care to figure out". They're not dumb. They just don't care about support.
They can't even seem to get their usage metering consistent.