alt Hacker News> Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours for cancellation
I moved into a new home. I kept the old one for a few weeks extra. Needed time to move out.
I signed up for CenturyLink at my new home.
After six weeks, I tried to turn off internet at my old house.
* I can’t.
* CenturyLink wouldn’t let me cancel, without waiting on hold for an hour or more
* I work overnight
* CenturyLink is open when I’m asleep
So I’m paying for two plans with the same company. Thanks CenturyLink.
Replies
Certified mail? I know it's old-fashioned but then you could hold their feet to the fire if they kept charging you.
Copy/paste this to your local news organization and your representative in congress.
A certified letter never fails in my experience.
This is a good argument for local brick and mortar representation for the critical services we consume. My bank, mobile and fibre providers all have branches/offices/shops in the town closest to where I live (15km drive).
At each of these locations there is one or more necks that can be wrung if something goes wrong with my services
I know it's not really a solution for your nocturnal proclivities, but I think the argument holds. If you had to sacrifice a couple of your sleeping hours but you know you can sort your problem, then you migt be inclined to do so?