Ashby Co-founder & VPE here, happy to chat if you have time to share feedback, abhik AT ashbyhq ᐧ com.

We had to build a lot of product in a short period of time to be a viable option to replace incumbent ATSes who had fought off many startups (and it couldn't be buggy or unreliable). The startups that focused on simplicity and usability just never made it. So, we focused on building something flexible and customizable first, with usability being something we wanted to make excellent second. You probably felt that over the past few years, and I'm sorry you did. We've been working hard to improve it, especially in the past year (e.g., you can self-serve account downgrades and some product upgrades now!).

Still more work to do, but thanks for putting up with some of our deficiencies :)