One of the clients I’m consulting with has one of the best cloud onboarding docs I’ve ever seen. Lays out exactly the services supported. Who does what pieces. What is self service. They break out latency differences between the cloud environments and on-premises. A serious amount of good work that’s incredibly useful working within their system. I use it frequently. Their head of cloud engineering has a permanent “away” message on Teams pleading with people to check the cloud docs first instead of just asking him directly. I would be frustrated too.