alt Hacker NewsSimilarly, doing service desk, the thing that makes me flip the table is how people start by explaining what does not work, instead of explaining what they are trying to do.
Similarly, doing service desk, the thing that makes me flip the table is how people start by explaining what does not work, instead of explaining what they are trying to do.
It's hard even at the highest levels, such as in writing scientific papers or doing scientific conference talks. People just generally have a hard time to step outside of their context and think with the head of someone who has a different set of facts and assumptions in their context. It's hard to know how much context you both share, and how to tailor the explanation so you also don't start from Adam and Eve but you explain just enough context and strip irrelevant tangents.
I don't think this is just about intention and willingness, it's just simply hard.