Did you create the account separately? Or as an asset of your main Meta account (like Meta Business Suite)?
I'm creating the accounts in Meta Business Suite, so I would have a recourse with my main personal account which can be linked to some adspend, so I'm assuming it will have better support channels than accounts created through an end-user interface.
This was probably my mistake. This is the first time I've ever done this so I just set up an account like a regular user. I didn't figure out how to link it with my Meta Business Suite until it was too late.