> This question is for us: will we keep using Blacksmith, despite them giving us an unpleasant surprise and a prickly support exchange?

Well, there are other drop-in GHA runner services, so I wouldn’t see why anyone would be tied into a specific provider.

Namespace.so are one and my experience with their support has been incredibly positive. Great team there.

Honourable mention to WarpBuild as well, who I used before them.