>> There should always be a way for tech-illiterate people to ask someone, and fill their forms
Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.
If it's a government employee (as it should), it shouldn't be open to fraud and abuse, no. There should be a trail of what happened
If it's a government employee (as it should), it shouldn't be open to fraud and abuse, no. There should be a trail of what happened