Will you though? I see this repeated, but I’ve almost never changed products because one has 10x more features than another.

I usually buy and use products that are simple and effective, and that get out of my way to do the thing that I want to do.

For email, I’m a happy customer of Fastmail and I’ve been paying them for years. I don’t care if they ever release a new feature and I’d never switch away from them to a competitor that’s less stable but does more. They release improvements slowly but they are very stable. But I would switch away from them if they start shoving AI into things or delivering subpar features that make my email worse.

For healthcare related websites, I can already see my test results, schedule appointments, and communicate with my doctor. What more could an AI-driven medical platform give me that makes my life better?

For maps — I unfortunately had to move away from Apple recently when they added Ads. So I’m mostly just using OpenStreetMaps. I could see AI improving the OSM functionality by updating the app (OrganicMaps) routing algorithms and such, so there is room for growth there, but it’s not that massive.

Can anyone offer features that Uber can’t now due to LLMs? There are a bunch of local Uber competitors but uber wins because it’s easy and there aren’t major features to differentiate there.

Do you have examples that prove that delivering a bunch of features really fast is going to steal customers from something?