The gp isn't talking about spam using "secure message" as bait to open unwanted email.
Instead, legitimate companies like banks, healthcare, etc tell users to click on a url link to their "Secure Message Center" to read or submit some critical information. It's often the only way to get the info the users need.
E.g. if I open a payment dispute with the bank, the workflow they use is the Secure Message area. I can't just use my normal email client and upload some pdf attachments. Instead, I have to log into my bank website, navigate to their Secure Message area, and then upload the docs there to submit the claim. They also don't send followup status or final resolution in an email. Instead, you log back into the Secure Message area to read the case resolution. Similar for insurance claims.
Similar situation for asking a medical imaging center for some mammograms. They will not send those as PDF or JPG attachments directly to your email address. Instead, you log into a secure message area on a healthcare website and download it from there.
> The gp isn't talking about spam using "secure message" as bait to open unwanted email.
No, this includes all messages from my doctor/healthcare. It's not mass spam.
Theoretically I could want to know what's in the message, but not enough to visit a website I've been logged out of again, perform multi-factor authentication, navigate to the message center and find the message and then back it up manually.
At least in part, because of your workflow, is that it's a ticketing system. Much easier to manage than having people reply to e-mails (even when you specifically state "REPLY ABOVE THIS LINE!" they are absolute cretins.)