logoalt Hacker News

wongarsutoday at 12:36 PM4 repliesview on HN

To be fair, that is described as an 8 year old example. Their current UX is much more clear.

Their current pattern is more about playing into the fear of what happens without insurance, without selecting your seat, when you don't pay for early check in and forget to do it online on the day before the flight, or what happens if you show up with more or larger luggage than what you booked. Fears they themselves create with high fees for showing up with too much luggage or for checking in at the airport

There is still a bit of praying on people who are in a hurry or are impatient, don't read the screens and just click the most prominent button. The most obvious is the seat selection. But it's no longer the most prominent way they get you


Replies

somtoday at 1:20 PM

It's funny, I booked a flight with Ryanair only about an hour ago - out of pure desperation - first time in 15 years.

I remember them being crafty, but I have to admit I was surprised by the level of tactics ... that is to say, what they are still allowed to get away with given European / UK consumer law.

Not to mention that a 20kg bag and hand luggage cost me significantly more than the fare itself. They even had upfront "package deals" that would have actually worked out more expensive - bundles of nonsense benefits.

In Australia most of this kind of borderline deceptive selling has been stepped on, to the point that you hardly see it any more.

show 1 reply
ruszkitoday at 5:28 PM

They’ve done the same thing in the past year for sure. It’s not simply “8 years old”.

fragmedetoday at 5:54 PM

we'll see if regulators get away with saying you must be able to buy a ryan air airfare with an LM was a stupid as opus 4.6 (the last good one). Saying you must be able to buy Ryanair airfare with an immigrant as stupid as, and then give a version number and then say "the last good one" would get the EU regulator excommunicated.

noosphrtoday at 1:17 PM

Did we read the same article?