alt Hacker NewsThe "AI" "agent" "helpdesk" they pivoted into is such a grift. AI agents still does not solve the main issues that makes a person contact support in the first place. How do I know? I was a founder in the space.
but good for them that they got salesforce to buy it.
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HtmlProgrammer • today at 1:44 PM
Solving 80% of menial support tickets automatically through agents trained on your help center, freeing up your actual support agents to focus better on meaningful tasks seems a tiny bit more than a grift.
I’m not sure where you’re getting this from but their customers find Fin to be a hugely impactful tool
embedding-shape • today at 1:04 PM
I guess I'll bite, what is this main issue that seemingly everyone but you are able to see?
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Since we're sharing anecdotes, I work in this space and my team automated a large part of customer support for a large scale up using an AI agent. The kicker is that customers rate their interactions with the AI agent higher than their interactions with customer support staff.
AI is definitely capable of taking on customer support work at the moment, and to a high standard as well. Sure, it's not perfect. But it's not a grift either.