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Robdel12today at 1:28 PM2 repliesview on HN

Huge congrats to the intercom team on that! Intercom was pretty great for me during my Percy support years. Their current AI direction is rough, though. When I went to use them for my product I was (am?) building, I found intercom unrecognizable with the entire ai pivot. Honestly made me sad but that’s how it is these days


Replies

banksybuggtoday at 2:06 PM

They’ve been responsible for a number of crashes in our iOS app since they switched to agentic coding. It’s become our most unreliable 3rd party library.

schnebbautoday at 2:07 PM

It's a win, but I'm not sure its the win they were hoping for. A regular congrats is probably sufficient.