alt Hacker NewsI'm starting to think it's wise to call a business's support line before ever doing business with them. Actual human immediately? You're at the top of the list. Phone menu labyrinth followed by a human? Ok, fine. Chatbot? Eliminated from contention.
Replies
anon7000 • today at 3:02 PM
Phone menu labyrinth is worse than chatbot in some cases. Depends on the phone menu and the chatbot.
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ChicknNuggt • today at 2:17 PM
At the rate that we are going. No companies would have humans at the end
vdfs • today at 4:33 PM
You would be speaking to an AI instead of chatting with it
shepherdjerred • today at 3:56 PM
The issue is that companies will be acquired/cut costs
That was a scene in The Office. The salesmen phone the cheaper competitor's customer service while on a sales call to let them see how long they would wait on hold if they needed support.
That said, I had an experience recently where the chatbot replaced the phone tree that led to a human and it was very helpful.