alt Hacker NewsIf they can, then it's going to be a nightmare for companies when people manipulate the bot to give them what they want, or a refund, etc.
It's practically putting these decisions in the hands of the customer, and if that's what you want to do, then why not put those functions into the customer facing UI to begin with?
Replies
vanuatu • yesterday at 3:16 PM
the whole value prop of these companies is they can build you agents that perform actions (e.g process refunds, live troubleshooting, claims etc) without being manipulated
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dzhiurgis • yesterday at 4:16 PM
> why not put those functions into the customer facing UI
The whole reason of having support is because edge cases are never ending.
I thought I remembered seeing this somewhere already where an AI chatbot was being tricked into producing working 50% off discount codes?
P.S. It was 80% and I read it 4 months or so ago: https://archive.is/20260311192059/https://medium.com/techx-o...