I don't have that model but I can very confidently say :
- do NOT buy an e-bike with custom parts, no matter how "cool" it is!
I bought a CowBoy years ago and honestly, it was great. Until it wasn't. Inexorably, it does not matter how good the parts are, how well designed it is, wear and tear WILL create problems. You WILL need to replace parts. If nobody but the company making the bike sell them you will get in trouble. It's the same with the App, if it's not open source relying on standard AND with existing, not upcoming, GadgetBrige support they will stop supporting your bike and brick it.
Please, pretty please, as consumers who expect to keep on maintaining your bike over years, ASK your repair shop what THEY think is a good bike to fix. Not what is a good bike to ride.
PS: I now ride a Fixie because screw CowBoy and all those e-bike startups who believe they are the new Apple. They aren't and I was the one paying for their delusion.
I have been riding a Panasonic "Gyutto" [1] for about 10 years. I bought it when I had young kids, as it's designed to hold two child seats (one on the back, and one on the handle bars). Now that they've grown up I've replaced the child seats with baskets and use it for commuting every day and grocery shopping.
The thing is an absolute tank - the only parts I've had replace are the tires and brake pads. And the design is really simple with all of the consumable parts being easy to replace. At about $1,400 USD, it's not cheap, but I'm shocked at how long it's lasted and how little maintanence it's needed.
Definitely not "cool" - but one of the best purchases I've ever made.
1. https://cycle.panasonic.com/products/gyutto_croomr_ex/