AI feels like “quick and cheap at the cost of quality” so I completely get why consumers would dislike it while business people love it.
I think this is the real issue. Consumers love shiny cool stuff, but they don't like Clippy the paperclip. They like Siri when it helps but they don't like Siri when it impedes them.
What a conundrum! Why oh why are consumers reacting this way?
+1 I think you've hit the nail on the head here.
The companies that use AI the best will be those for which you don't have to tell someone they're using AI. That will be the sign of it being a quality product.
If you have to scream, shout, and beg your consumers to use your AI product, you're simply doing it wrong.