alt Hacker NewsWhen I use a computer to do work I want the computer to be right. I want to be able to trust the computer. With the inherit non-determinism and probabilistic nature of generative-AI, that fundamental reason why I engage a computer is lost.
If the spreadsheet is wrong, it’s because the math is wrong, it’s because I made a mistake. It’s not because all of a sudden the computer decided the nature of algebra should be different than it is.
Part of the reason why humans are rejecting AI is that we are putting it in places where it makes no sense, or places where humans prefer a human in the loop, there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.
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Heavily agree.
The computer should be a force for order, because being a living creature is chaos.
That said LLMs can be used in ways that promote order. People just got excited and wanted to believe they could be trusted in chaos mode.
For reference chaos mode would be prompting something like: "Look at my journal entries and tell me what I should do to fix my life". Versus using one to build a table of common themes and analyzing the resulting spreadsheet yourself.
I'm not sure I fully agree with this. We can use the computer to build a deterministic system.
People aren't fully deterministic either.
> there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.
You're optimising for quality, where as companies optimise for some balance of quality and cost.
AI might not be quite as good as a skilled human, but it's often good enough and a lot cheaper, so companies use it.
I actually think customer service is one of the few places it makes sense to use AI – at least to some degree. AI can provide immediate support to customer queries, and can usually handle the majority of basic issues customers have. You might need to escalate to a human in edge cases, but that's how you balance quality and cost.
working with a non deterministic tool requires taste and judgement. if you want full determinism AI is not for you but it has a market for other people?
Reality is non-deterministic (not actually, but in practice). We do strange things to balance this out all the time. Thinking that computer software must be exempt from that mess as a goal is just strange, and concerns itself too much with the ideal of a tool and not enough with the more important question: What if our lives get much, much better? Roughly everyone wants more out of life including the top one percent (and I don't mean the top 0.0001%, just your ordinary industrial nation doctors). How could we possibly morally justify denying everyone the best shot to get at least to that level, and I mean living people RIGHT NOW, ASAP not in a few hundred years? Who would be okay to say "yeah but you know, artists, copyright" and deny those who benefit most from this the opportunity?
How could we not take this shot? I understand perfectly well that a lot of things will need reconfiguration and that it's going to be painful, but dear lord, let's focus on making it go well instead of ending it.
This is an interesting way of thinking about it. I generally agree. I especially agree that anti-AI sentiment partially comes from miss-using it. However:
Determinism isn't a requirement for 100% correctness.
A Las Vegas algorithm is randomized, non-deterministic and guarantees 100% correctness [0].
The execution can be different every time but the result will always be correct. determinism does not lose accuracy. It does lose time predictability.
So if your problem with AI is accuracy, then in theory your problem is just premature stopping.
[0] https://en.wikipedia.org/wiki/Las_Vegas_algorithm