I had an AI agent lie to me

I called siriusxm to get them to turn off their stupid advertising on my in-car infotainment

I had called like 3 months ago to do the same thing. The human agent confirmed she turned it off on my account

I called again recently and asked the AI to turn off in-car ads and weather alerts. The ai INSISTED this was my car's manufacturer responsibility.

I kept yelling and swearing until it finally transferred me to a human. The human confirmed that it was a part of sirius AND that the feature was disabled (it turns out that disabled features on inactive accounts automatically become re-active on 'free weekends'. Holy fuck that seems illegal. the only way to disable features during free weekends is to have an active account (aka paying them)).

My next car is going to be seriously driven by a lack of connectivity, lack of sirirusxm. I'll buy a car where someone already figured out how to physically remove the radio