Some of the headings are very AI-cliche: "Hospitality Is a Dialogue, Service Is a Monologue"; "AI Raises the Floor. Humans Raise the Ceiling"; "Your Employees Are the Moat. The Compounding Is Invisible."

The author didn't use headings like that in their 2024 blog posts.

The intro section reeks of LLM slop:

> He called the restaurant. He was put on hold for thirty minutes. When someone finally answered, they were apologetic but firm — the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door.

If that was written by a human, it's embarrassing.

I can only speak for myself here, but if I feel like I've read a whole paragraph that should have been half a sentence, that's my signal there's possibly AI generated content in there