Yea, on the same note I've had to call the cable company for internet outages a few times recently and the AI system handled the situation well. A few times it was neighborhood outages that it saw. One other time the system reset the modem configuration and the system came up, and one time it saw the interface on the modem was receiving errors and switched me over to a human to send a truck.

It really was much better than most cable related tech calls I've had.