So... 50% operational costs and about $100 spent on sales for each paying customer.
If they manage to keep those customers for several years without more sales, that bit looks like a normal "high-touch" business.
They shouldn't look like a "high-touch" business, but their unitary numbers look way better than I expected. They just need to grow some 10 times to star making a profit... Maybe 100 to cover the opportunity cost of their capital.
It's just a matter of finding 5 billion people willing to pay US prices :)
But it is still better than I expected.
> just a matter of finding 5 billion people willing to pay US prices
This is how you know ads are inevitable. YouTube is probably a good indicator of how BigLabs will operate for free users.
The win for something like OpenAI isn't getting a ton of customers to pay $10-100/mo.
It's getting businesses to pay $2k/mo or more per professional employee, like a lot of Anthropic customers.
Anthropic is ahead of them there, but that is how they win.