alt Hacker News> My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours
What planet do you live on ?
Seriously. Where I am it is guaranteed that a utility company would never even consider such a concept let alone have the technical competence to actually implement it.
I'm jealous. ;)
Enedis is basically a state owned company (to be clear, they aren't the one selling electricity, they are the one in charge of the network and the distribution, so I'm not sure if it counts as utility).