alt Hacker News> They were too scared and/or uninterested in computers to even try and find any rules or consistency in it.
Yes, and this is still true today. I work for a company with a large very non-technical user base. People absolutely will not explore, click on things outside of what they have memorized, or even try basic troubleshooting steps out of fear of breaking things.
It's actually really frustrating when trying to train to certain software or concepts because you have to lay everything out very explicitly, step by step. You cannot leave anything to the imagination or just assume that because the UI is "intuitive" that they will figure it out, because they won't even try.
I've encountered some form of that attitude and behavior at nearly every job I've had.
Replies
> You cannot leave anything to the imagination
I don't know if there's ever going to be a suitable environment to have this conversation, but many people in any society are just not smart enough to experiment with things especially if those things are non-physical or abstract.
> People absolutely will not explore, click on things outside of what they have memorized, or even try basic troubleshooting steps out of fear of breaking things.
I agree with this in general but it can be tough for financial/business/order workflows where an irreversible change may be initiated. From the software perspective an audit log or Git-like history would easily mitigate these concerns but they usually don't exist. And "non-technical" users often just want to "know what buttons to click" to do their job.
To the point of the main article don't think I ever had the opportunity of using Windows 2000. Remember jumping from 98 to XP? Not sure about ME/Millennium either and if it's the same or a variant of 2000.