A few years ago someone kept signing up for loads of bank accounts/credit cards in my name, with my address. I’m not sure what the point of it was. But while everyone else happily sent cards and stacks of welcome paperwork to me, Amex were the only one that contacted me and told me they’d detected something weird in the signup. They gave me some helpful advice to resolve that situation too.

Having worked at Amex and other huge banks, let me assure you that there's much worse than Amex. Amex's Fraud analytics team was good. Risk was good. Ben's team is good.