alt Hacker NewsBack in the mid-90s I was doing desktop support. It was a lot of work because PCs were relatively new (and they were garbage!), and people broke shit all the time. Sometime around '96 a disk-cloning utility called Ghost was released. It was great - one could provision a fully working PC with all required apps and config settings in minutes! Sounds lame now, but back then it was revolutionary. It had a dark side, though. After about a year most people I worked with had lost the ability to troubleshoot even the most basic problems. The solution to every problem was to just re-apply the standard Ghost disk image (we called it 'Ghosting' back then) ... Can't print? Ghost it! Not receiving emails? Ghost it! Word is too slow? Ghost it!
Happened with all of tech support, really, or at least in my corner of the world: you take your PC to a technician and you receive in return a fresh Windows install, a folder with most of your files (including a copy of "C:\Windows"), and none of the programs or shortcuts you had before.