I disagree.

But also it's very possible to not realise you needed an abstraction until it catches fire in multiple places.

And quite often it's not you that got the codebase to a hundred customers, is it? Sometimes it is a sequence of fresh-faced young developers who didn't have the authority to say "this duplication is bullshit" and were instead compelled to repeat it.

I think a lot of these discussions happen in nice little blog-post vacuums of progressive thinking, where people can go "mmm, object oriented coding obscures intent and clarity, mmm", blog posts with "an X is a Y", "the unreasonable effectiveness of foobar" etc.

In the real world, every duplication that works sticks for good; there is rarely budget to electively replace code that isn't broken. Until one day it doesn't work. And then… how many times is it actually duplicated? How many of the duplicates diverged? How many of these do we no longer need?