Regarding your link I'd question any blog post written by a CTO. This is just fodder for their next job.

"Productivity is the efficiency with which resources (like time, labor, and capital) are converted into useful goods and services"

So they increased productivity "number of PRs". Shipping more does not guarantee shipping better or more impactful features. Many orgs are constrained by product decisions, not engineering speed.

If there was so much value to unlock through AI then why did Intercom/Fin sell to Salesforce?

ref: https://www.salesforce.com/news/press-releases/2026/06/15/sa...