Maybe in the past, but nowadays you can call your bank for a charge back or you have an option in the banking apps
I do have to say though, that with customer protection laws we have it has never happened to hear about a friend getting a charge back from the bank, usually you go to the seller first (or the platform if you got scammed) and you get refunded there
I’m European and protection laws are nice to have but if a shop doesn’t refund you those laws don’t automatically give you your money back. That is where a credit-card comes in handy. I don’t know any bank that offers this protection on a debit-card.
The bank, at least all of mine, will ask for proof that you tried to resolve it first with the seller, so that is why I believe.