alt Hacker NewsNot saying there are companies going above and beyond for customer service but getting a human answer at all when spending single-digit euros a month seems impressive enough; then again I am european so certainly biased :)
What would an american provider have done? Changed their pricing model for you?
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mhitza • today at 1:04 PM
My website traffic was a couple megabytes per month. I paid them for about 3 years for neglegible usage. Should I have zero expectation for paying because its cheap?
You can be metered or fixed price. Mixing the two in the most inuintive way possible is a true innovation. /s
Other cloud based provider have the option to pay for your usage to the cent. I guess that innovation didn't reach the EU. /s
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It is common for support to closely work with product and be able to respond with product roadmap and feature guidance.
At least they can say "we sympathize but it's not a priority" or "it's a medium priority but we don't have a concrete timeline" or at least recommend best practices/workarounds