alt Hacker NewsThere are two kinds of knowledge. There is explicit knowledge which can be codified easily in markdown files or a wiki. Then there is tacit knowledge which is mostly encoded in the experience of an organization's individuals. Explicit knowledge is like the tip of a giant institutional knowledge iceberg.
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HPsquared • today at 3:54 PM
Maybe they could use a distillation process. Have the AI prompt the senior engineers repeatedly (don't do this). Like squeezing the oil from olives!
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SwtCyber • today at 7:25 PM
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And that tacit knowledge doesn't have easily quantifiable value, it doesn't show up on the P&L so most execs don't consider it. I've seen it time and time again over my career, someone leaves or layoffs happen without considering this and then the company is scrambling to figure out processes that someone was quietly running or maintaining for years that no one else even thought of.