alt Hacker News> that money is saved for the company by moving the work to the customer / end user.
And somehow things are more expensive than ever. Self checkouts, order at the counter, bussing your own table, assembling your own furniture, filling out your or your pet’s medical history at a hospital, shipping labels (you mentioned this) and so much more. It’s a form of free labor that somehow society is okay with.
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When I hear arguments like this I feel compelled to point out that the people running these businesses live in the same world as you.
I don't know how old you are or if you remember, but the examples you gave used to be the most common sources of complaints, delays, refunds, etc. when the employee would do a shitty job (fairly often). The world of the past really was objectively worse.
> It’s a form of free labor that somehow society is okay with.
It's very popular to say this in some places, but wouldn't you expect that the money that businesses are saving when they do this is passed along to the customer in lower prices? Since they're competing with other businesses?