> The problem is that its unethical
The article is basically a list of examples of how companies that offer legal options often use unethical business practices (sometimes to the point where they should be illegal).
I don't agree with all of their examples, such as conflating removing access to a purchased title with removing a title from a streaming service, but I can certainly understand why people are frustrated.
My issue is not understanding "why people are frustrated", it's that people think that frustration entitles them to take things they do not need from artists and creators who are trying to make a living.