My partner had booked a table for lunch for us and our friends. Six adults and six children. One of the couples had forgotten a party earlier that morning, so we tried to move the booking a couple of hours later.

Unfortunately the only phone line was answered by an AI bot who stubbornly refused to move the booking, simply telling us there was no availability within an hour of our booking.

Fortunately my partner was passing so was able to go in and speak to someone is person who was happy to move our booking back 2 hours. Lunch and drinks for our party must have come to several hundred pounds.

I'd estimate our party was between a third or maybe half of all the customers there. Had we chosen to book elsewhere I bet someone would still be patting themselves on the back about how clever they were to save a few minutes a day on actually answering the phone to actual customers.