It is publishers who generate ebooks – often with poor quality control as has been well known for two decades now – and provide them to distributors. Sony is just one distributor for such publisher-generated ebooks. Sony was probably unaware of the errors in that one of its myriad inventory until a customer alerted them, and the most it could offer would be a refund.

Obviously Sony has neither the right nor the competence to take a book it receives from a publisher and alter it to improve its quality. Your annoyance of someone “not valuing knowledge” should be directed at the publisher.