Nobody at Microsoft knows what a good OS is, or what a good dev toolchain is, or what a good videocall app is, or what a good AR headset is, or...
I'm being harsh. I'm sure that there are plenty of people in the org that have taste. And they have a lot of users. But MS is where products go to die (i.e. enshittify).
No, I don’t think you’re being harsh, I think you’re spot-on. What Microsoft generally lacks is taste. It’s evident across most product lines.
Some will point to “MBA types” but that’s a red herring. The engineers don’t have taste either.