alt Hacker NewsZuckerberg got enthroned when he was like 22 and has been primarily interacting with people who want something with him, while not having any wants himself, since then.
He's not necessarily dimwitted but it would take an absolutely amazing person to understand the 8 layers below him without having lived any of them. Of course he can't transcend Meta into something beyond what it's become.
Being fabulously wealthy his whole adult life he doesn’t know what it’s like to struggle to make rent, or have to take your kids out of school and leave the country in 60 days. Those are things that happen to plebs far away and far beneath his concern.