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Mg6yDfjp5Uyesterday at 6:24 PM2 repliesview on HN

Definitely. The front line support agents handle only the most basic requests. Anything even remotely complicated, such as this, would be internally kicked around until they found someone familiar with the project to give input. Which most likely is someone who worked on the original implementation.


Replies

esrauchtoday at 2:22 AM

In 2026 things have changed, there's literally whatever tens of thousands of "security" reports that are almost all bogus as a raging crap river.

I think theres very little chance this particular report made it to any engineer who works on product at all, because if they did they would be completely overwhelmed by reports, the filter which has to handle the many thousands of reports based on a playbook almost definitely filtered it out before it made it that far.

jskeicjwkxjwkdtoday at 1:12 AM

It isn’t though. Just fix the goddamned thing. Fuck promo packages—fix your shit.

What’s the point of saying you “work at Google” if all you ever do is work on half-baked, unfinished, unpolished slop?

Fix your shit.