The victim is complaining that they were hurt. I seek to empower them to not be hurt further. What are you bringing to the table? Snide comments?
a clearer option is a tort, no?
Your "seeking to empower" looks a lot like victim blaming in this case.
Maybe if you didn't claim the problem was a mistake on the part of the victim, rather than unearned mistreatment by the carrier?
Or if you provided any solutions or ways to solve the problem other than, don't do the totally normal things for which you were victimized?
I don't know how to fix the social contract that "the things you buy should work and not be rug-pulled" but I certainly refuse to normalize the idea that "the issue here" lies with the author and not Verizon