Is it actually a "summary" of the reviews, or did they just ask the AI to generate a flattering compliment? Because AI often seems very eager to do the latter, possibly due to an abundance of "toxic positivity".
The answer is obviously deliberate prompting to make negative reviews sound less bad.
1. Booking websites want to convert more users
2. Hotels will get angry if a booking website's AI summary is negative
The answer is obviously deliberate prompting to make negative reviews sound less bad.
1. Booking websites want to convert more users
2. Hotels will get angry if a booking website's AI summary is negative