alt Hacker NewsThanks. I'm not really understanding the likes comment. What are likes in this context? I was very explicit in the post I thought providing better support would build customer relationships and improve retention, and I learned that really isn't true. Also I wrote this a couple days ago so the blog would have content and only submitted on a whim, had I known I'd get 10K views and 100 comments I would've written it more carefully
Replies
unsungNovelty • today at 3:26 PM
For what it's worth, I see a lot of parallels to this and IT support. I found it genuine. Cheers.
OPBoot • today at 11:18 AM
I think
> I thought ... people would appreciate this,
gets translated into "I'm only doing this so that people will star/upvote/'like and subscribe' "
"likes" -> the universal currency of internet fame
Thanks for posting this. I have experienced similar. I have found that nasty bug reports are most effective. Good data, and the people are too cheesed off/embarrassed, to follow up, after you address it. Occasionally, it can actually be turned around, and they can become evangelists.
I have integrated a simple feedback form into the app, with the option to send anonymously. That seems to help.
> had I known I'd get 10K views and 100 comments
Is that still the case, after being frontpaged on HN (but most comments are probably here)?