alt Hacker News> If someone has taken the effort to contact you, they likely already have a bad first impression of you.
Quite the opposite. If somebody has a bad first impression, they will not bother contacting a business. They'll find an alternative.
> If someone has taken the effort to contact you, they likely already have a bad first impression of you.
Quite the opposite. If somebody has a bad first impression, they will not bother contacting a business. They'll find an alternative.
It depends on the nature of the interaction.
If I contact a company to decide if I want to become their customer, I probably like them.
If I contact a company about a post-sales problem or for technical support, it's a different story.