alt Hacker NewsI would say: Never solve problems for people you don’t know. First solve for yourself. Then solve for people in your community. Someone reaching out with a suggestion is more valuable than bazillion of analytics.
I would say: Never solve problems for people you don’t know. First solve for yourself. Then solve for people in your community. Someone reaching out with a suggestion is more valuable than bazillion of analytics.
Very much in agreement with this but especially on the UX side I find that 'what is intuitive to me' is not universal because you come with a bunch of contextual priors you can't clear. I wish there was more tooling focused on how to use tools to expand customer empathy past what you can directly experience; that's an inherently audience-limiting approach.
(I admire PMs that can cross that chasm; it's also why they're often bad at infra tooling, because you can just short-circuit the empathy).