For public services you can tell people to use another device, or provide a way to schedule an appointment in-person that is accessible using old browsers.
You you can make a law that requires such businesses to use perfectly good technology standards that are widely supported instead of whatever EEE crap the latest Chrome comes with.
Seems like you’re getting hate but this is how the world works. Uber just has to support the devices that their market uses. And especially for visas the government is free to make the public bend to whatever arbitrary requirements they develop for using their byzantine systems.