My city had a very vanilla, but very useful mobile app for submitting problems like missed trash pickup or dead traffic lights.

Someone apparently decided it needed to be "more modern", making it nearly unusable for quick reports like traffic light problems while I was stopped at the light. Every page was a separate request to a server, slow JS, etc.

They've since improved the flow and performance, but it still asks me for contact information before I can submit it. Fortunately they haven't started server-side validations yet, so I can still submit bogus info.

Just let me tell you your traffic light is out! Why is this so hard?