I recently bought a camping tent from Naturehike, a budget but respected Chinese brand. I ordered on their website and, long story short, my parcel got stuck at a warehouse for weeks, presumably lost. They said they can't refund me before they retrieve the tent and "inspect the package", as if I somehow went to a warehouse in a different country, found it there, and damaged it.

It took me well over a month of back and forth to get a refund, and only after I repeatedly threatened them with a chargeback. I ordered the exact same tent on Amazon and had it the next day. As a bonus, it was now discounted on Amazon but not on the manufacturer's website.

I only order from Amazon a handful of times a year when I can't find an item elsewhere, but manufacturers are really doing their best to push me towards it.