> Quality is impossible at scale

That's a "yes and no" thing. Handmade quality, yes, but some companies get pretty good at finding a "sweet spot," between better-than-average quality, and "Rolls Royce" quality.

Source: I worked for a company that was pretty much renowned for Quality. We made stuff that is pretty near the top shelf, but still a rung or two under the top.

It's not easy.

Also, customers are willing to pay for garbage. As long as that continues, garbage producers will drive quality producers out of business.